Return & exchange
RETURNS
Returns & exchanges are not accepted on all Bouquet, Pocket Boutonniere, Boutonniere and wrist corsage. All floral items are made to order only for you. Thank you for your understanding.
We allow returns on accessories items, aside from custom designs, sale items, gift cards, and rush production fees. To initiate a return, we ask that you contact us within 5 days of receiving your order and send your item(s) back within 14 days. All returned items must be in their original condition, with the original labels and tags still attached. Customers will be responsible for all shipping fees associated with a return.
Our customers are from all over the world and unfortunately we are unable to offer One-Size-Fit-All return labels at the moment. Please contact your local post office or courier service, you will be responsible for all shipping fees associated with a return. Thank you for your understanding.
All pearls are natural, all colors are hand-wired. All items are unique and may have slight variations. Their variance cannot be considered a defect.
If you want to check the variance of your item, please reach out to us. We can work it out together to make everyone happy!
REFUND
If the parcel gets returned due to insufficient/wrong address, the original shipping fee before any shipping discount and "return to sender fee" will be deducted from your refund.
Please note your return will be processed within 7 business days from the time we receive it. Once processed, we will send you a confirmation via email!
Please note your original shipping fee and rush fee is not refundable, any restock fee and return shipping fee(if any) will be deducted from the refundable amount.
CANCELLATION
We do not accept cancellations, but please contact us if you have any problems with your order.
AMENDMENT
Once you have placed an order with us. We work hard to make sure we are promptly starting to pack and process your order, we cannot guarantee we will be able to update your order upon request. Please reach out to us in the chat box or contact us and we will do our best to support you.
If you are unhappy with your accessories item(s) or no longer want them, you are welcome to send them back to us using our returns service, please see our return policy.
EXCHANGE
Within 48 hours upon receipt of order
We pack our order very carefully, but sometimes things just happen. If you found a broken item due to shipping. Exchange will be arranged. We will do our best to make it right!
After 48 hours upon receipt of order
We understand that handmade items can be more fragile than you think. We are happy to come up with a solution with you if your accessories are damaged due to whatever reasons. Under these circumstances, buyers will have to be responsible for any shipping costs involved.